Privacy Policy
Pod-Aid Ltd Podiatry
Last updated: 26.01.2026
1. Introduction
Pod-Aid Ltd Podiatry (“we”, “us”, “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with applicable privacy and health records laws.
By using our services or booking appointments online, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal and sensitive information including, but not limited to:
Name, date of birth, address, phone number, and email address.
Health information relevant to podiatry care (including medical history, treatment notes, and referrals).
Payment and billing information.
Appointment and booking information.
Information provided via online forms, emails, phone calls, or in person.
3. How We Collect Information
We collect information when you:
Book an appointment online or in person.
Complete patient forms.
Communicate with us via phone, email, or our website.
Receive podiatry treatment at our clinic.
4. How We Use Your Information
We use your information to:
Provide podiatry assessment, treatment, and ongoing care.
Manage appointments and clinic administration.
Communicate with you regarding your care, appointments, and billing.
Process payments and insurance claims.
Meet legal, regulatory, and professional obligations.
5. Disclosure of Information
We may disclose your personal information to:
Other healthcare providers involved in your care (e.g. GPs, specialists, allied health professionals)
Medicare, private health insurers, or third-party payment providers (where applicable).
Practice management and booking software providers (such as Cliniko).
Regulatory authorities where required by law.
We do not sell or rent your personal information.
6. Storage and Security
Your information is stored securely in electronic and/or paper form. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
Electronic records are stored using secure, password-protected systems.
7. Access and Correction
You may request access to, or correction of, your personal information by contacting us using the details below. We may require identification before processing your request.
8. Online Bookings
When you book an appointment online, your information is collected and stored securely via our practice management software. This information is used solely for managing your appointment and providing healthcare services.
9. Website and Cookies
Our website may use cookies or similar technologies to improve the user experience. Cookies do not collect personal health information.
10. Complaints
If you have a concern or complaint about how your information has been handled, please contact us. We take privacy complaints seriously and will respond promptly.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Pod-Aid Ltd Podiatry
📍 Address: 87 Beulah Rd, Cardiff CF14 6LW
📧 Email: info@podaid.co.uk
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.